Returns & Warranty

Coverage:

All LITELOK products are covered against defects in materials and workmanship for a specified period from the date of purchase. Warranty periods for each of our products are listed below:

• Accessories - 1 Year
• LITELOK X1 - 3 Years
• LITELOK X3 - 7 Years
• All other products - 1 Year

What is Covered:

• Manufacturing defects
• Faulty materials or workmanship under normal use

What is Not Covered:

• Damage resulting from misuse or abuse, such as cutting, dropping, or exposure to extreme environmental conditions (e.g., fire, water, or chemicals).
• Normal wear and tear, including but not limited to scratches, discoloration, or minor damage caused by regular usage.
• Unauthorized repairs or modifications.

How to Make a Claim:

To make a warranty claim, please contact our customer service team at hello@litelok.com with your order number, a description of the issue, and clear photos and/or video of the product showing the defect. Proof of purchase will be required.

Remedies Available:

We will offer one of the following, based on the situation:

• Repair: We will repair your product at no charge if deemed defective.
• Replacement: If the product cannot be repaired, we will replace it with a new or refurbished product.
• Refund: If the product cannot be repaired or replaced, a full refund will be issued.

Please note: We will need your lock back for inspection before sending out a replacement lock.

Exclusions and Limitations:

This warranty does not cover damage caused by misuse, accidents, attempted theft, or natural wear and tear. We are not liable for any consequential damages, including loss of bike or motorcycle.

How to Register your Warranty:

In order to activate your warranty you must register your product with us. To do this, please visit our LITELOK Warranty page, complete and submit the online form. Please note that this is only required for our locks and not accessories. It is also not required for LITELOK X3 as they are pre-registered by LITELOK.

This page hosts a "Register your Lock" form (register product details, purchase info, and unique key code).

Body copy:

Congratulations on your recent purchase of one of our high-quality locks, designed to provide unmatched security for your bike or motorcycle.

To activate your warranty and enjoy our comprehensive protection, we encourage you to register your lock within 30 days of purchase. Additionally, by registering your unique key code with us, you gain the convenient benefit of being able to order replacement keys whenever you need them, whether you've misplaced your original or simply require a spare.

Please note all LITELOK X3 locks have been pre-registered before dispatching and this number has already been registered on our system.

Key facts:

• Register your lock within 30 days of purchase to activate the warranty.
• Registering the unique key code enables ordering replacement keys later.
• LITELOK X3 locks are pre-registered by LITELOK before dispatch (already on their system).

Per-product warranty lengths (by model):

• X1 / X1 Mini / X1 PLUS: 3-year warranty
• X3: 7-year warranty
• CORE Plus / CORE Flex / CORE Moto / CORE Plus 125: 1-year warranty
• ONE / ONE Moto: 1-year warranty
• GO Flexi-O / GO Flexi-U: 1-year warranty
• Accessories (mounts, skins, key tag, etc.): 1-year warranty

All warranties cover mechanical or operational faults through normal usage; none cover aesthetic wear and tear.

Related

• Replacement keys collection: https://litelok.com/collections/replacement-keys

At LITELOK, we are committed to providing high-quality, premium products and ensuring our customers are completely satisfied. If for any reason you are not completely happy with your purchase, we offer a straightforward returns policy.

Eligibility for RefundsYou may be eligible for a refund if:

• You are within 30 days from the date of dispatch.
• The product is unused, in its original packaging, and in resellable condition.
• The product is defective or damaged during delivery.

How to Request a RefundTo request a refund, please follow these steps:

• Contact Us: In order for us to refund your order, you'll need to arrange to return the product you no longer want. You can arrange a return by visiting our Returns Portal. If you need any help before you start you return, please reach out to our customer service team at hello@litelok.com with your order number and details about the product you wish to return.
• Return Instructions: Please follow the instructions provided within the Return Portal. You may need to provide photos or a video of the product, packaging, or damage if applicable. If you require any assistance, please contact us and we'll be happy to help.
• Return Shipping: Customers are responsible for return shipping costs, unless the product is defective or damaged during delivery. We recommend using a tracked shipping service to ensure the product is returned safely.
• Refund Processing: Once we receive and inspect the returned product, we will process your refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

Non-Refundable ItemsThe following items are non-refundable:

• Products that have been used, damaged, or altered by the customer.
• Products that are returned after 30 days from the order dispatch date.
• Gift cards.

Please note if a LITELOK bundle is purchased and one lock is returned, the refund amount will be adjusted to reflect the discount applied at the time of purchase.

Exchanges

If you received a defective or damaged product, we can arrange for an exchange instead of a refund. Please contact us within 30 days to discuss an exchange.

QuestionsIf you have any questions or need further assistance with your refund request, please contact our customer support team at hello@litelok.com. We’re happy to assist you.

If there is a problem with your Litelok then please do call us right away. We will try our best to diagnose the problem and hopefully fix it. If it is a problem that can’t be resolved over the phone, and your Litelok is still covered by your warranty, then we will organise for it to be returned. If our engineering team are unable to fix it then we will replace your Litelok for you.

Unfortunately, we are unable to accept any exchanges at this time. However, we can fully refund your order and you can then proceed to place an order for the correct item you wish to purchase.

If you have placed an order and wish to cancel it then please do contact us immediately. We aim to dispatch all order within 1-2 working days. In some cases, there will be a note stating expected lead times on both the product page and shipping stage when you make your purchase. If you contact us before we ship your order then we are able to cancel and refund your order.

If your Litelok doesn’t fit your needs then you are able to return it. We accept returns as long as they are within 30 days of your order being dispatched.

To return your order, you'll need to visit our Returns Portal and sign in using your order number (including the '#LLUK') and email address. Within the Returns Portal, please select which product you wish to return and provide a reason why you would like to return it. You may also be asked to upload an image or video of the product. Once you have chosen the courier you'd like to use to return the item, you can download the shipping label. You'll then need to drop your order off at the nearest courier drop-off point.

Please note, if you are in the European Union you will need to return your order back to our EU warehouse and complete our EU returns form.

If you are unable to print out the returns form then please leave a note with all your relevant information inside your returned order as this will help when processing. When your Litelok has been processed and is eligible to be returned, we will issue you a refund.

Please note that if your Litelok doesn’t fit our required criteria, we are able to refuse your returned order. You are also responsible for the cost of the return, unless your Litelok is defective.